Introduction

Welcome to Tender Coconut (the “Site”). By accessing or using our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using the Site.

1. Acceptance of Terms

By accessing or using our website and services, you acknowledge and agree to these terms. If you do not agree, please refrain from using the Site.

2. Orders and Payment

• All orders placed through the website are subject to acceptance and availability.
• Prices listed on the website are subject to change without prior notice.
• Full payment must be made at the time of purchase using the available payment methods on our Site.

3. Shipping and Delivery

• We offer shipping services across states.
• Estimated delivery time is 7 business days, but it may vary based on location and product availability.
• Delivery timelines provided are for reference only and not guaranteed.
• In case of delays due to unforeseen circumstances (such as natural disasters, strikes, or logistic issues), we will notify you via email or phone.

For more details, please refer to our Shipping Policy.

4. Returns and Refunds

• If you are unsatisfied with your purchase, you may request a return within 7 days of delivery.
• Products must be returned in their original condition.
• Refunds will be credited to the original payment method within 7 business days.

For more details, please refer to our Return & Refund Policy.

5. Replacement Policy

We offer replacements for eligible products under the following conditions:

• A replacement request must be raised within 7 days of delivery.
• The damaged/defective item must be reported with images as proof.
• Replacement orders will be delivered within 7 business days after approval.

For more details, please refer to our Replacement Policy.

6. Intellectual Property

All content on this Site, including images, text, logos, and designs, is the intellectual property of Rudra Trading Co. and may not be used, copied, or reproduced without permission.

7. Limitation of Liability

Rudra Trading Co. shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of or inability to use our products or services.

8. Privacy Policy

We value your privacy. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information.

9. Changes to Terms

We reserve the right to update or modify these terms at any time without prior notice. Changes will be effective immediately upon posting on the Site. You are advised to review these terms regularly.

10. Governing Law

These terms and conditions are governed by the laws of India. Any disputes arising in connection with the Site or services will be subject to the exclusive jurisdiction of the courts in India.